Customer Care
At LICI "Customer Always Comes First"- All our initiatives have always been customer centric. That is why worldwide we have over 250 million customers and the numbers are growing year after year. All our customer service staff are adequately trained to handle any type of service needs. Our Managers are also available for meeting with customers on prior appointment.

LICI Fiji services over 50,000 customers. With its international experience and over 50 years of operating in Fiji LICI is ahead of its competitors bringing  world class products and services to its customers in Fiji. This commitment has been duly recognized by LICI being awarded the "Commitment to Business Excellence Award" in 2008 and the "Achievement in Business Excellence Award" in 2009. These awards are given away by the Training & Productivity Authority of Fiji under the Fiji Business Excellence Awards framework.

LICI is firmly committed to improving customer service standards constantly and is open to any feedback or complaints. Customer complaints are given very high importance and dealt with at appropriate levels. In addition to lodging complaints orally in person or over phone, customers can also send in their complaints/feedback in writing addressed to our offices at Suva, Lautoka or Labasa. We have also provided an online customer complaint handling system and this can be accessed through our website using the "Contact Us" link.

Please email us at service@licifiji.com.fj for all policy related enquiries, complaints or feedback.
Winner - Commitment to Business Excellence